IT-outsourcing
Maintenance of computer infrastructure and commercial equipment
Office and store solutions
- Maintenance of computers (workstations, laptops, monoblocks)
- Maintenance of office equipment (MFPs, printers, scanners, telephones, UPS)
- Software Maintenance and Administration
- Maintenance of server hardware (servers and storage systems)
- Administration of server software and services (ip telephony, email, terminal access, virtualization, backup, data recovery, etc.)
- Maintenance of network equipment (switches, routers, firewalls)
- Checkout nodes
- Weighing equipment
- Packers
- Servers
- Thin Clients and Workstations
- Video surveillance
- Access control systems
- Wireless & networks
- Installation of SCS
- Commissioning of new facilities of the enterprise
- IP telephony
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IT outsourcing services
Maintenance
- computer equipment;
- software;
- server hardware;
- printers, scanners, MFPs.
IT security
- NDA (non-disclosure agreement);
- providing anti-virus protection;
- back up data;
- access storage system.
IT support
- IT user consultation;
- optimization of IT infrastructure;
- audit of IT infrastructure;
- unlimited trips.
IT security
- NDA (non-disclosure agreement);
- providing anti-virus protection;
- back up data;
- access storage system.
Computer service
- scheduled preventive maintenance;
- preparation of workplaces for new employees, transfer of computers;
- troubleshooting, parts replacement, computer upgrades;
- bringing computer software to a single standard (provided by the customer or developed jointly);
- computer software administration;
- support for remote access;
- advising users.
Server maintenance
- updating system software, analyzing logs, fixing errors, monitoring availability;
- troubleshooting, replacement of components, modernization;
- administration of virtual servers, applications, services and services;
- data backup and recovery;
- domain controller administration, account and group policy management;
- administration of the terminal access system.
Office equipment maintenance
- installing and moving equipment;
- troubleshooting and repair (depending on complexity);
- administration of dedicated network printing and scanning software;
- work on replacing consumables;
- advising users.
Local Area Network maintenance
- maintenance of network equipment: installation of new versions of software, administration, troubleshooting and coordination of repairs;
- administration of server software components required for the functioning of local networks;
- administration of network services (DNS, DHCP, WINS, FTP, proxy, etc.);
- advising users on access to network resources.
Enabling Internet Access
- interacting with ISPs to resolve access and other technical issues;
- control of access to Internet resources (if technically feasible);
- monitoring the use of Internet resources (if there is appropriate hardware or software provided by the customer);
- providing users with access to external mailboxes via the Internet (if external mail hosting is available);
- advising users.
Making e-mail functional
- mail server administration and troubleshooting;
- administration of user mailboxes;
- consulting users on the use of e-mail;
- providing web access to mailboxes (if technically feasible);
- administration of the spam filtering system (if appropriate software provided by the customer is available);
- administer shared address books, calendars, shared folders, and other collaboration tools.
Operation of shared file storage
- creating a file storage structure;
- distribution of access rights to file storages;
- providing backup and recovery of information;
- advising users.
Ensuring the functioning of databases
- ensuring the health and availability of databases;
- analyzing event logs for errors and warnings;
- backing up and restoring databases (if technically feasible).
Information security
- creating, changing, blocking and deleting user accounts for access to local resources and the Internet;
- providing information security settings to restrict access to the local network from the outside (if technical means are available);
- installing, configuring, updating and troubleshooting antivirus software on workstations and servers, and to protect Internet traffic and e-mail messages;
- management of e-mail and file encryption tools, ensuring the functionality of electronic digital signature;
- management of information security tools, including cryptographic ones (if any).
Business IT-Infrastructure Management
- selection and development of IT solutions for optimization and digitalization of business processes;
- continuous monitoring of service objects using specialized software (network health, servers, applications, network and peripheral equipment);
- license management, collecting information about existing licenses, determining optimal licensing schemes, managing the library of software distributions;
- development of measures to prevent the installation of unlicensed and unauthorized software;
- analysis of the operation of existing services for architecture and optimization;
- development of recommendations and drawing up plans to eliminate the identified deficiencies;
- identification and identification of critical data, development of measures to protect against leaks and unauthorized access;
- development of internal regulations for the use and interaction with IT resources;
- participation in the development of the customer's IT development strategy;
- help with IT budgeting;
- procurement management, selection of equipment, software, components and consumables.
What will you get from IT-outsourcing
Continuous service: no vacations, sick days or absenteeism.
The service center is always in touch and works on SERVICE DESK.
If you really need and (or) urgently & mdash; the opportunity to apply outside the service schedule (in exceptional cases).
IT-support
- Acceptance of applications, diagnostics and solution of standard IT tasks with computers, printers, network equipment, visit to the customer's site in Moscow or the region.
- Solving IT problems related to servers, network equipment, solving non-standard situations.
- Our company employs highly specialized experts who solve complex IT problems for projects: Microsoft, Linux, VMware, Citrix, Cisco, 1C.
IT-audit at the beginning of service
Audit of the IT-infrastructure, its condition, correctness of construction for business tasks, recommendations, a note to the management (in plain language).
Our audit & mdash; not about the location of computers in rooms with pictures from the Internet, but a document describing the real state of affairs, with comments on what and how you can do better using IT-outsourcing.
Monitoring system
We are setting up a monitoring system to track the status of key IT-infrastructure nodes.
So, for example, when a customer loses access to the Internet, we already know about it and can restore it before users notice it.
The online monitoring system checks the status of the node statuses every second and, if there are problems, automatically notifies engineers about the need to take action.
Service Desk
We use a specialized system for data accounting, control, planning and management of all business support processes.
This allows us to have complete control over everything that happens within the IT-service:
incidents, service requests, changes, problems, and provide a high quality of service.
The system allows engineers to quickly resolve requests due to a well-thought-out structure and convenient tools.
How we are working
1 - Leave a request
Call us or send a request through the website, we will contact you.
2 - Consultation
By phone or at a meeting, we discuss prices for IT infrastructure maintenance, clarify the features and conditions of service.
3 - Forming an offer
In the commercial offer, we describe in detail all the technical and organizational parameters and provide the best prices.
4 - We conclude an agreement
We have a transparent contract with strict conditions, with fixed financial responsibility for the quality of the IT services provided.
5 - We conduct an IT audit
We conduct an IT audit to determine the state of the IT infrastructure and develop recommendations for its improvement.
6 - We serve the IT infrastructure
We become a reliable partner in all matters related to IT outsourcing and cover all IT needs of your business.